FIELD SERVICE AND SUPPORT:
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WTC's Technical Support Team (TST) can come to you. We are one of the few weld control
manufacturers to maintain traveling service technicians and engineers.
Although no one looks forward to trouble, and we
sincerely hope that you will never have a problem, rest
assured that our TST will be there for you. Superior
Service at your door. TST travels the globe assisting
our customers with problem welds, repairing legacy equipment and bringing new life to your
welding controls. Our specialized team of experienced
field service engineers provides superior service and
support. The team provides coverage from start-up
support, trouble-shooting and emergency breakdowns.
Whether supporting you by phone or on-site, the customer
is our number one priority and solving problems quickly
and reliably is our number one goal.
Listed below is a brief sampling of what we can offer:
• Standardized repair process in key global locations, including update of software and hardware
• On-site service within 24 hours
• System and / or tooling set-up in support of new or existing installations to ensure weld process optimum performance
• Retro fit solutions for older systems to the latest technology.
• Special COVID-19 protocols are currently active - special procedures must be respected. |
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Repair Service |
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Our products are designed and manufactured for years of
trouble free service, but like all complex devices,
failures can occur. When the problem is in the weld
control, we provide the best service for it. We know our
products inside and out. Our service always includes
updates to the latest engineering revisions and
software. Not only is the control returned to full
operation, but we perform extensive testing and burn in
procedures. Your control is returned ready to provide
years of trouble free service once more. Our dedicated
repair team will provide the best quality repair and
product overhaul to meet your needs and exceed your
expectations. WTC's TST offers a fast, reliable and simple
repair ordering process aided by flat rate repair costs
for a variety of products and components. The repair
team offers a standard repair turnaround time of four
weeks but will accommodate rush and emergency service if
required.
All you need to do is complete Welding Technology
Corp's Return Material Authorization form and we will do the rest. |
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Download: RETURN AND REPAIR POLICY DOCUMENT or RMA FORM in Excel format (xlsx);
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No Excel?
RMA Form in pdf - fill by hand & scan
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TRAINING:
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Do you have a resistance welding training need?
Our TST can help. We have a trained staff of technicians and
engineers that can visit your location to provide top
quality training to your organization in area covering
welding instruction, real-world examples, live welders
and robots. We live and breathe production welding for
some of the largest manufacturers on the globe. Sign up
for training and learn how to program weld controls,
identify faults, and perform maintenance in a spot
welding cell.
While Training classes can be customized to your needs,
here are a few basic courses to get you started:
• Resistance Welding Theory
• Weld Control Sizing
• Preventive Maintenance
• Theory of Operation for each specific product line / model
• Troubleshooting and Diagnostic Techniques |
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Weld Application Consultation |
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Special welding needs? Welding Technology Corp. is experienced in welding exotic materials, identifying
cell problems, getting the most out of your welding process. Our TST have the most experience working with developing Adaptive welding algorithms into our computerized control systems. |
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Circuit Board and Engineering Design |
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Circuit Boards, Custom enclosures, design. Engineering
services for non-welding applications are always of
interest at Welding Technology Corp.. We build thousands
of weld cabinets and can bring your products to your
customers with a cost savings plan. Put your projects in
our hands and we will find you an efficient design with
a full engineering staff willing to find you cost
savings and keep you under budget. |
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Warranty |
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Standard Warranty Terms
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