Welding Technology Corporation - your resistance welding technology provider
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Services & Support


WTC

WTC Maintains a Full Service Group through Industrial Technical Services (ITS).  With over 75 years in the weld control industry, we have the experience to insure a rapid diagnosis of your problem.

Service & Support

 

ITS provides full customer support by offering the following services:

RMA Form above is Excel (xls)

 

No Excel? Download RMA in pdf

Phone WTC

Phone Consultation:  +1 (248) 477- 3900

Documentation

Often we are able to resolve problems over the phone. This should be the first step, when control problems are suspected. Many times the problem is determined to be external to the weld control, by eliminating the weld control, time and money can be saved.

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FIELD SERVICE AND SUPPORT:

ITS can come to you. We are one of the few weld control manufacturers to maintain traveling service technicians. Although no one looks forward to trouble, and we sincerely hope that you will never have a problem, rest assured that ITS. will be there for you. Superior Service at your door. ITS travels the globe assisting our customers with problem welds, re-building machines, repairing legacy equipment and bringing new life to your welding controls. Our specialized team of experienced field service engineers provides superior service and support. The team provides coverage from start-up support, trouble-shooting and emergency breakdowns. Whether supporting you by phone or on-site, the customer is our number one priority and solving problems quickly and reliably is our number one goal.

Listed below is a brief sampling of what we can offer:

•  Standardized repair process in key global locations, including update of software and hardware
•  On-site service within 24 hours
•  System and / or tooling set-up in support of new or existing installations to ensure weld process optimum performance
•  Retro fit solutions for older systems to the latest technology

Refurbished Resistance Welding Controls

Industrial Technical Services (I.T.S.) offers re-manufacturing services of resistance welding controls. From outside appearances to electrical performances, I.T.S. will provide a quality control for years to come at a fraction of the replacement cost.

Refurbishment Advantages:

•  Scheduled refurbishment cut downtime and keep your production on schedule 
•  Cuts down lead time to have your production up and running as soon as possible 
•  Fraction of the cost of a new purchase 
•  No additional training is required to learn a new system 
•  Saves you time, money, and increases reliability
•  Updated safety standards keep your work environment safe

WTC Refurbishes welding control cabinets

Take a look at a "before" and "after" look

Only the OEM can offer all the proper upgrades and original documents to ensure that your controllers are up to date. Circuit breakers and isolation contractors are rejuvenated, newest software and hardware are integrated into ITS refurbished controls. You don't just get a dusting as you would get from other suppliers.

Repair Service

Our products are designed and manufactured for years of trouble free service, but like all complex devices, failures can occur. When the problem is in the weld control, we provide the best service for it. We know our products inside and out. Our service always includes updates to the latest engineering revisions and software. Not only is the control returned to full operation, but we perform extensive testing and burn in procedures. Your control is returned ready to provide years of trouble free service once more. Our dedicated repair team will provide the best quality repair and product overhaul to meet your needs and exceed your expectations. ITS offers a fast, reliable and simple repair ordering process aided by flat rate repair costs for a variety of products and components. The repair team offers a standard repair turnaround time of two weeks but will accommodate rush and emergency service if required.                       

All you need to do is complete WTC’s Return Material Authorization form and we will do the rest.

 

Download: RETURN AND REPAIR POLICY DOCUMENT or RMA FORM in Excel format (xls);

No Excel? RMA Form in pdf - handwrite & scan

TRAINING:

Do you have a resistance welding training need? 

ITS can help. We have a trained staff of technicians and engineers that can visit your location to provide top quality training to your organization in area covering welding instruction, real-world examples, live welders and robots. We live and breathe production welding for some of the largest manufacturers on the globe. Sign up for training and learn how to program weld controls, identify faults, and perform maintenance in a spot welding cell.

While Training classes can be customized to your needs, here are a few basic courses to get you started:

•    Resistance Welding Theory
•    Weld Control Sizing
•    Preventive Maintenance
•    Theory of Operation for each specific product line / model
•    Troubleshooting and Diagnostic Techniques

Weld Application Consultation

Special welding needs? WTC is experienced in welding exotic materials, identifying cell problems, getting the most out of your welding process.

Circuit Board and Engineering Design

Circuit Boards, Custom enclosures, design. Engineering services for non-welding applications are always of interest at WTC. We build thousands of weld cabinets and can bring your products to your customers with a cost savings plan. Put your projects in our hands and we will find you an efficient design with a full engineering staff willing to find you cost savings and keep you under budget.

Warranty

Standard Warranty Terms


.... Interested in career opportunities at WTC?

 
Welding Technology Corp. | 24775 Crestview Court | Farmington Hills, MI USA 48335 | Phone: +1 248-477-3900
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